Privacy Policy

Effective Date: June 1, 2015
Last Updated: October 28, 2025

Vet At Your Door, PC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, use our services, purchase products, sign up for memberships, or otherwise interact with us online.

By using our website or submitting information to us, you consent to this Privacy Policy.

1. Information We Collect

We may collect personal information from you in the following ways:

Information You Provide Directly

Includes:

Name, address, email, phone number
Pet information and medical history
Payment information (processed securely by third-party vendors)
Membership selections and account details
Appointment requests, form submissions, and communications with our team
Newsletter or marketing opt-ins

Information Collected Automatically

Includes:

IP address, device type, browser type
Pages viewed, clicks, referring website
Cookies, tracking pixels, and analytics data

Tools that may collect this include Google Analytics, Google Ads, Meta/Facebook tracking, Wix analytics, Ecwid store analytics, and JotForm.

2. How We Use Your Information

We use collected information to:

Provide veterinary care and mail order products
Process payments for products and services
Respond to questions and manage appointments
Improve our website, services, and communications
Send updates, reminders, newsletters, and marketing communications (you may opt out at any time)
Comply with legal and regulatory requirements

We do not sell your personal information.

3. Sharing of Information

We only share information with trusted third parties when necessary to provide services, including:

Payment Processors: Stripe, Square
Website, Hosting, and Marketing Tools: Wix, Google Analytics, Facebook, Ecwid (online store)
Forms and Appointment Tools: JotForm, CRM platforms, email marketing software

We may also share information when legally required or when necessary to protect our rights and the safety of our clients and animals.

4. Cookies and Tracking Technology

We use cookies, tracking pixels, and similar technologies to personalize your experience, track usage, and support marketing efforts. You may disable cookies through your browser settings, but some site features may not function properly.

5. Emails, Newsletters, and Marketing

If you provide your email, you may receive:

Appointment reminders or service updates
Educational content about pet care
Promotions or membership information

You can unsubscribe at any time by using the link in our emails or contacting us directly.

6. Online Pharmacy and Product Orders

We operate our own online store through Ecwid. We may ship medications and products to clients in Maine and other U.S. states. Orders are processed securely, and we retain records necessary to fulfill shipments and comply with veterinary and pharmaceutical laws.

7. Data Security

We take appropriate administrative, physical, and technical measures to safeguard personal information. While we strive to protect your data, no system can guarantee 100 percent security.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from children without parental consent.

9. Veterinary Medical Records

Veterinary medical information is kept confidential as required by state law. Although veterinary records are not governed by HIPAA, we treat pet medical details with the same high level of respect and protection.

10. International Users

Our services are currently designed for users in the United States. If you access our site from outside the U.S., your information may be transferred and stored within the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised “Last Updated” date.

12. Your Choices and Rights

You may:

Request to review or correct your personal information
Request deletion of certain information (subject to legal requirements)
Opt out of marketing communications at any time

To make a request, please contact us using the information below.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Vet At Your Door, PC
Email: info@vetatyourdoor.com
Phone: 207-536-8387
Website: www.vetatyourdoor.com